The postal operator has joined with Research University Network (RUN) to examine ways to improve its business processes and services in a later stage of the plan.

Samorn Terdthampibopn, president of Thailand Post, said the company is continuing to provide new services to boost growth and serve the market. It plans to announce a cash-on-delivery (CoD) service in August, providing more convenience for e-commerce businesses.

She said that a memorandum of understanding (MoU) signed with RUN would see research and development carried out in order to improve organisational processes and the business as a whole. The arrangement would also help to raise the company’s business efficiency, reduce the cost of investment in the long term and create a long-term sustainable business, Samorn said.

Mongkol Techakuumphu, director of RUN, said that the three-year collaboration with Thailand Post would cover R&D into a prototype and system related-organisational improvement, human resources and a border logistic systems, as well as opportunities in the Eastern Economic Corridor (EEC) and in e-commerce. Mongkol said the prototype would support the demands of Thailand Post and help it expand into new services.

Samorn said that the five-year, Bt10 billion investment plan would see the company lay down infrastructure such as that for fully automated services for sorting management and improved process management, along with improvements in its services and productivity.

Samorn said the company expected to achieve revenue of more than Bt30 billion for this year, marking growth of more than 10 per cent from last year.

The parcel would business would account for 47 per cent of this share, followed by mail services with 32 per cent and international parcel and international mail services at 10 per cent. The rest would come from other business lines.