ศาสตร์เกษตรดินปุ๋ย : ขอบคุณแหล่งข้อมูล : หนังสือพิมพ์ The Nation
http://www.nationmultimedia.com/aec/The-millennial-traveller-Separating-fact-from-fict-30279798.html
The Star
KUALA LUMPUR – “An instant generation that is always online, relies on the Internet for everything, and wants everything … like, right now!” That’s what has been commonly thought of millennial travellers.
Travel search site, Wego.com, says that many of these beliefs are merely myths.
According to Wegochief advertising and sales officer Rick Mulia, millennial travellers in just the United States alone will reach 78 million by 2020, outnumbering baby boomers by 18 million. The spending by millennials on goods and services will reach US$1.4tril (RM6tril), a rise from US$600bil (RM2.57tril) in 2013. To effectively reach this market, he feels that travel marketers need to rethink their approach and go beyond existing myths.
“Travel reviews are popular, however millennials are far more influenced by family and friends when it comes to making travel choices, and don’t rely solely on review sites to make their decisions,” he says. “Another myth is that millennials prefer travelling solo. A study found that millennials also enjoy travelling in organised groups, or with extended family or friends, so if your strategy is focussed on individual travel experiences, you could be missing the mark.”
“Yet another myth is that millennials are extremely budget conscious,” Mulia continues. “However, the truth is that they want what we all do – great value without missing out on those added comforts, which make a huge impression on them.”
He adds that it is important to dig deeper beyond such vague interpretations because relying on these assumptions alone might not connect marketers to the real millennial traveller. Mulia advises advertisers to focus on a good mobile experience, integrate smart social media and ensure that the purchasing path is as smooth as possible.
“Hotels are evolving to become more frequently ‘un-hotels’,” says Mulia. “They’re rethinking the bed/bathroom concept to appear less like a hotel room, and more like a home away from home. Accommodation which is more like a temporary residence than a hotel room, are very popular with millennials. The smart, compact design, appeals to their desire for great style, but at a budget price.”
Airlines are also targeting millennials with Premium Economy seats, delivering still affordable, but a slightly more comfortable flight experience.