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TAT launches online complaints platform to improve tourism

NationalDec 25. 2020

By The Nation

The Tourism Authority of Thailand (TAT) is launching an online platform designed to improve tourist services and keep travellers safe over the New Year holiday.

Named “Thailand Traveller Voice: Travel with confidence, tell everything”, the platform enables travellers to flag up problems with Covid-19 measures, safety, hygiene or service operators.

The TAT said Thailand Traveller Voice (korbok.com/TTV) is an open platform, receiving information and reports of problems from travellers in real-time. The idea is to help the tourism industry and businesses meet the needs of travellers.

TAT governor Yuthasak Supasorn said the platform will help create peace of mind and confidence in travelling. All comments from the public will be forwarded directly to the relevant agencies, helping tour operators to improve services and hygiene safety standards, he said. Comments and feedback submitted by travellers will be summarised into insights which the TAT and all tourism sectors can use to develop strategies that meet the needs of tourists. This will give the Thai tourism industry a clear direction for development, said the TAT governor

He also invited all tourism operators to participate in the platform, to generate big data that could be analysed to drive future business development.