Taco Bell set for Thailand debut early next year

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Taco Bell set for Thailand debut early next year

Corporate December 25, 2018 01:00

By THE NATION

THE ICONIC Southern California brand, Taco Bell, will partner with Siam Taco Co Ltd to bring its Mexican-inspired cuisine to Thailand for the first time with a new Bangkok restaurant.

Taco Bell will open its first Thailand location on the first floor of Mercuryville mall in central Bangkok, in a partnership with Siam Taco Co Ltd, part of the TTA (Thoresen Thai Agencies Public Co Ltd) group. It will open in early 2019, according to a media release yesterday.

The Southern California brand dates back to 1962, and Taco Bell’s founder Glen Bell achieved quick success thanks to his made-to-order tacos, burritos and other specialities.

The menu featured bold flavours, quality ingredients – and a breakthrough value price-point.

In the intervening 56 years ago, the brand has grown from small communities in Southern California, to nearly 30 countries across the globe.

Fans who visit Taco Bells around the world will find a modern-day restaurant design that is also consistent with local community specific designs.

The upcoming Mercuryville Taco Bell will feature an urban-concept design that embodies the business and shopping community of the Chidlom area in Bangkok. Ideal for office workers and shoppers, the 60-seat restaurant will feature an open kitchen and modern design benches, making it an ideal spot to catch up with friends or take a break from shopping.

“We are excited to bring Taco Bell’s iconic, Mexican-inspired cuisine to one of the most vibrant cities in the world,” said Liz Williams, president, Taco Bell International. “We have many fans in Thailand and are thrilled to partner with an incredible franchise partner like Thoresen Thai Agencies to bring Taco Bell to Southeast Asia.”

Thai fans can look forward to a selection of Taco Bell’s famous Mexican-inspired food, including the Crunchwrap Supreme, Grilled Stuft Burrito and the trademark Crunchy Taco, as well as speciality items developed specifically for the Thai market.

In-market research

After weeks of in-market research, the Kickin’ Chicken Taco was created by Taco Bell chefs, which features crispy chicken, a unique spicy Kickin’ Sauce, fresh lettuce, pico de gallo salsa, a two-cheese blend, all wrapped in a soft flour tortilla.

In addition to the world-famous menu items, guests can add snacks such as cheesy chips, or specialities such as loaded fries to their orders. They can complete their meals with a Taco Bell Freeze, similar to a slushie, with the flavour choice of Mango Madness, Tropical Punch or Berry Blue. Or, enjoy an ice cold beer (San Miguel Light or Singha) that pairs perfectly with Taco Bell flavours.

“We are thrilled to be able to bring Taco Bell to Thailand. We love the brand and the company’s culture and, using our existing expertise in the food retail segment, we believe that Taco Bell will be a huge success in Thailand,” said Chalermchai Mahagitsiri, TTA president and chief executive.

Eager diners can follow progress on the early 2019 opening at Facebook.com/TacoBellTH or follow @TacoBellTH on Instagram, Twitter and Line.

Bosch grows with connected energy, building solutions

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Christian Fischer, left, and Stefan Hartung
Christian Fischer, left, and Stefan Hartung

Bosch grows with connected energy, building solutions

Corporate December 25, 2018 01:00

By THE NATION

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LAST YEAR, the energy and building technology business sector sold some 13 million web-enabled devices – everything from connected heating, cooling, and ventilation systems in office buildings, to smart home applications, said Stefan Hartung, a member of Bosch’s board of management, responsible for energy and building technology.

“The Internet of things is and will remain the key driver for our business,” he added,

The company expects the sector’s sales to grow to 5.5 billion euros (Bt 204 billion) in 2018. That amounts to an increase of 2 per cent, or 6 per cent when adjusted for exchange-rate effects. He added that artificial intelligence (AI) will be the key to further advances on the internet of things as well as future growth: “With the help of AI, web-enabled products will become intelligent assistants.”

Where energy and building technology are concerned, connectivity and AI have the potential to boost security, efficiency, and convenience. To give one example: The Building Technologies division offers cameras that use smart image analysis to pinpoint fires. With a direct line of sight on potentially dangerous situations, these cameras spot flames and smoke in seconds – which is even faster than conventional smoke detectors. Smoke does not first need to reach the ceiling before the alarm is raised – and those few extra seconds can help limit the damage and perhaps even save lives.

“Everyone is talking about AI. Bosch is putting it to use,” Hartung said. “In ten years, every Bosch electronic product will either utilise AI itself or will have been developed and manufactured with its help.” The company plans to invest accordingly, with around 300 million euros alone going to expand the Bosch Centre for Artificial Intelligence (BCAI) by 2021. The BCAI currently employs 170 experts globally, and looking ahead, this is expected to rise to 400. They are currently working on some 80 development projects – from automated driving to applications in medicine and manufacturing. Many of these are being carried out in collaboration with academic partners, including the universities of Tubingen, Stuttgart, and Amsterdam.

Bosch is also focusing on platforms and partnerships in its energy and building technology activities. “There are many devices and services from different manufacturers out there in the connected world,” explained Hartung. “We have to get these devices and services to interface. They have to understand one another and be interoperable in order to benefit people.” For this reason, the company set up Security and Safety Things GmbH (SAST) as a wholly owned Bosch subsidiary a few weeks ago. This startup is working on the world’s first open IoT platform for security camera apps. SAST wants to deliver something unprecedented – an operating system that programs and controls apps for different types of security cameras. Updating cameras made by different manufacturers will require just one version rather than countless software variants. “SAST is striving to create nothing less than a global marketplace for security camera applications with this open, standardised operating system,” Hartung said.

Change in management

After five years as head of the Energy and Building Technology business sector, Hartung will hand over the reins to Christian Fischer on January 1, 2019. Before joining the Bosch board of management on October 1, 2018, Fischer was a senior partner at the management consultancy Roland Berger. He holds a doctorate in economics. “Bosch began exploring the opportunities offered by the internet of things ten years ago, which has given it a technological head start,” said Fischer at the press conference. “Bosch is extremely well positioned to take on the challenges of digital transformation. I’m looking forward to being a part of that.”

At A Glance

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http://www.nationmultimedia.com/detail/Corporate/30361084

  • Osotspa teams up with govt to boost economy
  • Mixt Chatuchak mall to go omni-channel

At A Glance

Corporate December 25, 2018 01:00

By The Nation

OSOTSPA TEAMS UP WITH GOVT TO BOOST ECONOMY

Osotspa aims to help boost economic growth by teaming up with Thongfah (Blue Flag) Pracharat projects to offer consumers a wide array of products at discounted prices.

Osotspa Public Co Ltd, or OSP, has reinforced its commitment to support the government’s efforts to drive growth by teaming up with the Ministry of Commerce to offer Thais selected, high-quality goods through several initiatives.

The first initiative is the Thongfah “Blue Flag” Pracharat scheme, which sells low-price products to low-income earners using pre-loaded welfare cards. The second is the “New Year Grand Sale” project, present from the government to the Thai people. Finally, the Thongfah (Blue Flag) Fair, is an activity by the Thai government to help reduce the cost of living for low-income earners and connect the grassroots economy to the national economy by driving the local economies to boost domestic economic growth.

Wannipa Bhakdibutr, the Osotspa president, said, “As Osotspa is Thailand’s leading consumer products producer and distributor, we are showing our continued support for the policies and programmes that the government is implementing.”

The three project would, he said, “all in all, [give] people the opportunity to buy a wide range of products at prices lower than normal so that they can afford more of the products they need within a smaller budget.

This will help to improve cash flow for the country’s economy and promote economic growth.”

Wannipa said the company is pleased to provide a wide range of products at discounted prices. The New Year Grand Sale project will run until January 9, 2019 and would see prices cut by up to 50 per cent.

Mixt Chatuchak mall to go omni-channel

Mixt Chatuchak has signed an MoU with the Internet Service Provider AIS for a future intelligent telecommunication network to enhance SMEs for omni-channel and cashless payment.

Siam Piriya Development Co Ltd and Advanced Wireless Network Co Ltd, a subsidiary of AIS, signed an MoU to co-develop an intelligent telecommunication network and services in Mixt Chatuchak – a new shopping centre in the renowned Chatuchak Weekend Market. The AIS Fibre will boost the Internet broadband speed maximum to 650 Mbps.

The new mobile network services and technology will help to provide a seamless omni-channel experience for Mixt Chatuchak shoppers and the 700 SME merchants in the shopping centre, along with supporting a cashless payment experience, according to a press release.

Jack Miporn Chaiyupatumpa, executive director of Siam Piriya Development Co Ltd, disclosed that the company had recently signed the MoU with AIS subsidiary Advanced Wireless Network Co Ltd, to co-develop the telecom services and network in Mixt Chatuchak.

The aim is for the centre’s SMEs and retail stores to seamless-support an omni-channel experience for local and foreign shoppers. It would promote cashless transactions to align with current consumer behaviour and digital trends, he said.

“A key opportunity for retail businesses in the digital era is providing a unique shopping experience and personalisation to meet customers’ demands,” said Jack. “In addition, taking an omni-channel approach that blends shopping in physical stores with the online world offers another important opportunity for SMEs and retail businesses.”

The new services will link more than 700 SMEs in Mixt Chatuchak mall to both local and foreign shoppers through WiFi and mobile phone services as well as future technologies, he said.

MoU signed to boost telecom services at Chatuchak shopping centre

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MoU signed to boost telecom services at Chatuchak shopping centre

Corporate December 24, 2018 16:25

By The Nation

Siam Piriya Development Co Ltd and Advanced Wireless Network Co Ltd, a subsidiary of AIS, have signed a memorandum of understanding to co-develop an intelligent telecommunication network and services in Mixt Chatuchak, the only shopping centre in the world-famous Chatuchak Weekend Market.

AIS Fibre will boost the Internet broadband speed to 650Mbps.

The new mobile network services and technology will help provide a seamless omni-channel experience for Mixt Chatuchak shoppers and the 700 small and medium enterprises in the shopping centre while also supporting a cashless payment experience, Jack Miporn Chaiyupatumpa, executive director of Siam Piriya Development Co Ltd, said.

Indorama acquires PET recycling facility in USA

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Indorama acquires PET recycling facility in USA

Corporate December 24, 2018 11:26

By The Nation

Chemical producer Indorama Ventures Plc (IVL) has entered into an agreement to acquire a PET recycling facility from Custom Polymers PET in Alabama, US.

The facility consists of two production lines; recycled Polyethylene Terephthalate (rPET) Flake and food-grade rPET Pellets, with a combined capacity of 31,000 tonnes/annum.

Regardless of the fluctuations in the quality of post-consumer feedstock, this recycling facility can offer consistently high quality recycled PET material that meets customers’ specific needs in packaging and fibre. With this new acquisition, Indorama Ventures is strengthening its footprint in recycling in multiple locations in Europe, in Mexico, in Thailand and now in USA.

A growing emphasis on sustainability and circular economy objectives among packaging and consumer product manufacturers is expected to be amongst the key factors driving market growth. This acquisition is strategically in line with the Company’s objectives of long-term sustainability. The acquisition of this recycling facility from Custom Polymers will allow IVL to have a secured supply of rPET Flake and food-grade100% rPET Pellets in US, and this will open up new opportunities to meet the ever increasing food grade rPET demand for more sustainable packaging solutions by major brand owners. The proximity of this recycling facility to existing polyester manufacturing entities in US, synergies of management and supply chain are expected to benefit Indorama Ventures’ ability to serve customers in North America, Aloke Lohia, Group CEO of Indorama Ventures said on Monday.

Kbank to develop condo management app with Digital Butler

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http://www.nationmultimedia.com/detail/Corporate/30361026

Kbank to develop condo management app with Digital Butler

Corporate December 24, 2018 11:21

By The Nation

Kasikornbank or Kbank has entered into an agreement to support Digital Butler in the development of a comprehensive condo juristic management application.

Patchara Samalapa, KBank President, and Peerapong Jaroon-Ek, Chief Executive Officer of Origin Property Plc, a property developer, signed a joint venture agreement to support Origin Property Group’s Digital Butler Co Ltd in developing the new app.

The new app will connect condominium residents with condominium juristic management via an online channel for every essential service, including repair notification, home maintenance, housekeeping, laundry and others. The app will also include support for online payment service and respond to the new lifestyle in the digital era.

Architect of change

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 Origin Property Plc’s chief executive officer Peerapong Jaroon-EK
Origin Property Plc’s chief executive officer Peerapong Jaroon-EK

Architect of change

Corporate December 24, 2018 01:00

By Somluck Srimalee
The Nation

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 The year 2018 has been The Year of Change, the time when digital disrupted all business sectors and forced them to change their business model. It was the year when digital disruption moved on to digital transformation of business models.

And it was the main factor in The Nation’s Business team picking Peerapong Jaroon-Ek, chief executive officer of Origin Property Plc as our Businessman of the Year.

Peerapong, now 42, has succeeded in driving yearly double-digit growth from 2009 until now, as the company adopted digital technology and artificial intelligence to design its residential projects. He drew on the tech to meet customers’ demand for speeded up construction processes. And the company developed its after-sales services, creating a range of products that differentiate the company in the real-estate sector.

And it has paid off handsomely as the company under Peerapong’s leadership boosted total revenue to Bt10 billion this year.

Peerapong established Origin Property Plc in the year 2009 drawing on savings of Bt1 million to develop its first condominium project worth Bt198 million on Sukhumvit 109, and selling out within five months.

“At that time, I believed that although the property sector faced high competition, it had room for me to do business. I decided to use digital and technology to change the business model, thinking it would change the industries red ocean to a blue ocean for me,” Peerapong said in a recent interview with The Nation.

Under his business model, Peerapong established Primo Service Solution Co Ltd, as a business arm to invest in startups. Primo would also develop digital technology to transform its business model from that of a property developer of residential projects to instead serve with homebuyers as a “Smart Service Living Solution” property firm.

The key to being a smart service living solution firm is to research and develop a technology platform to serve the demands of homebuyers who not only want to buy residential property, but also need ever-more lifestyle services.

Primo Service Solution Co Ltd was initially set up to collaborate with startups in the development of a “digital butler” – a living platform providing a selection of services to the residents of the company’s projects.

The unit also serves as an office for property management, housekeeping, brokerage and rental services, he said.

He added that the digital butler concept is in line with the Smart Service Living Solution in that the service meets all demands of customers demand and not only the building services, with the butler also providing a platform for shopping, entertainment and other services.

“We also use artificial intelligence for design and to speed up our construction process, so we were able to speed up our income from strong growth, even though the property sector as faced high competition from several property market leader firms from 2009 till now,” Peerapong said.

Digital was Peerapong’s tool to drive its business growth and transform its business model from property developer to living solutions firm.

“In my view digital helped us to learn who our customers are through [analysing] big data, and also helped us to use technology to support our construction process and develop new service to serve our customers’ demand. This was the way to boost the strong growth of our business from a small property firm nine years ago to now be in the top 10 of listed property firms in the market,” he said.

Origin Property Plc saw aggressive growth after investing Bt4 billion in 2017 to take a major stake in Proud Residences Co Ltd, the developer of luxury condominium The Park Sukhumvit 24.

Then, the company set up a joint venture firm with Japanese based Nomura Real Estate last year and announced a business plan to develop condominiums worth up to Bt18 billion in Bangkok from 2018 through 2020.

It also set up a new company, One Origin Co Ltd, to develop and manage recurring income businesses such as hotels, offices, and retail, with an investment value over than Bt10 billion from 2018 through 2020.

With an aggressive investment starting this year to 2023, the company expects its total revenue will achieve Bt32 billion in 2023 – up 100 per cent from its estimated total revenue of Bt16 billion for this year’s end.

“We expect Bt5 billion of total revenue from recurring incomes in the year 2022, as we also plan to apply for the digital firm, Primo Service Solution Co Ltd, to be a listed company in the Market for Alternative Investment in the next three years from now. This will sustain our business growth for the long term and balance our business model to be a smart service living solution firm,” he said.

Origin Property Plc has announced a total revenue of Bt10.69 billion and net profit to Bt2.39 billion for the first nine months of this year, up 166 per cent and 148 per cent from the same period of last year.

Bt1 bn investment to build 3,000 charge stations

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Bt1 bn investment to build 3,000 charge stations

Economy December 26, 2018 01:00

By The Nation

The Board of Investment (BOI) has approved a Bt1.092 billion investment in Energy Mahanakhon Co Ltd to build up to 3,000 electric charge stations nationwide.

This will help encourage people to buy up to 1.2 million plug-in hybrid electric vehicle and battery electric vehicles by the year 2021, BOI’s deputy secretary-general Chokedee Kaewsang said yesterday.

Winning the customer satisfaction war with AI

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Winning the customer satisfaction war with AI

Economy December 26, 2018 01:00

By   SPECIAL TO THE NATION

STEVE JOBS: “You’ve got to start with the customer experience and work back toward the technology – not the other way around”

You might think that customer experience is a new concept for 20th century company like Apple.

Forrester, US giant research company, found that “by 2016, 89 per cent of companies expect to compete mostly on the basis of customer experience, versus 36 per cent four years ago.” This trend, which still increases, is having a high impact throughout every unit of supply chain in business, from products to sales, to marketing, and to customer service. Hence, customer experience is the today’s battle ground to be differentiated from other competitors, but how can a brand capture and quantify any customer experience so that it can improve the customer experience even better than before? However, to quantify, or even just to identify, the “experience” has never been easy.

To improve customer experience, a brand needs to be able to quantify what customer experience is. In the traditional way, a brand will measure it through conducting a survey which comprises of series of questions indicating the level of customer experience at each touchpoint. No matter how well the survey has been designed, it is impossible to reflect every customer experience throughout their whole journey. The survey selects only a few customers and each customer has been selected only in some experiences. One big misconception a bank has is about thinking that customer will satisfy with the service if only the service is fast. However, the speed is the minimum requirement. The quality of services is what customer needs to meet their expectation. The survey captures only a small part of customer experience which cannot be inferred for the whole brand’s perception. The traditional survey could not capture enough information to improve the customer experience for hyper-individualised era.

Would it be better if we could get some helps from new technologies?

The traditional customer survey has been conducted for 80 years with a little advancement in setting up questions. However, there are a lot of emerging technologies, i.e. artificial intelligence (AI), which helps the brand tracking customer experience more effectively and more efficiently without having to ask any traditional fatigue survey. One way is to use video to capture customers’ emotions which will reflect the true customers’ emotional states without verbally communicating. Cloverleaf, a US based retailed technology company, launched a shelf-based dynamic display which tracked and analysed customers’ faces for emotional expressions and demographics to adapt the displayed content which stimulates a customer to purchase the product. It has been proven double-digit sale uplift.

Another way that AI could enhance in tracking customer experience is to turn survey from interrogations to conversations. It allows the brand to capture customer feedback at every opportunity without irritating the customer because the questions will be more personalised and related to customers’ experiences. Pizza Hut Canada uses a special chatbot-like to prompt the more detail and related questions in real time to ask about customers’ experiences and gently reminds them to share their stories. This response is more nourish, more detailed insight, while making the feedback experience a little less mundane and a little more human-like.

Advanced Technology is not only elevating the capability of measuring customer experience, but it also helps bringing the customer experience into action in near real time. Facebook developed its own algorithm for targeted advertisements on its platform. The advertisements will not only individualise based on demographic and interests, but the algorithm also captures amount of time people spending on each ads and types of ads that would attract each group of customers. The algorithm then analyses and generates personalised ads in the near real time that highly influence customers to purchase any product more. This effective advertisement’s algorithm leads to 49 percent of revenue growth year-on-year in 2017 contributing more than 99 percent of total Facebook ‘s income.

There is no ultimate solution to perfect every customer experience. Technology alone cannot solve customer experience’s problem. It is an enabler for delivering any service beyond any customers’ satisfaction by facilitating the connection between customer and service. Staffs are still the crucial key to create and sustain great interactions with consumers. Excellent staffs together with advanced technologies enable a brand to consistently perform exceed customer’s expectation. Positive customer experience is highly correlated to the likelihood of repeat purchases or brand loyalty. If you can achieve it, the lifetime winner of this battle will clearly be you.

Views expressed in this article are those of the author and not necessarily of TMB Bank or its executives.

Contributed by Bussaba Amnueypornsakul and Wipada Chanthaweethip. They can be reached at tmbanalytics@tmbbank.com

New Year spending to rise 2.5 per cent this year: survey

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http://www.nationmultimedia.com/detail/Economy/30361115

New Year spending to rise 2.5 per cent this year: survey

Economy December 26, 2018 01:00

By The Nation

A Thai Chamber of Commerce survey estimates spending over the New Year will reach Bt135.279 billion, up 2.5 per cent from last year.

Up to Bt97.076 billion of a total Bt135.279 billion will be spent for travel, with the remaining Bt38.203 billion devoted to shopping, partying and making merit.

Up to 90.5 per cent of travel will be domestic with an average Bt14,448 per person spent, with the remaining 9.5 per cent in overseas travel reaching Bt61,939 per person.

The top three gift will be cash, gift baskets and healthy beverages.

The survey of 1,210 people nationwide ran from December 11 to 21.