Automation in the ‘Age of With’ – speeding up your business with the human element #ศาสตร์เกษตรดินปุ๋ย

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Automation in the ‘Age of With’ – speeding up your business with the human element

Biz insightsJul 30. 2020Nitin Modi, director of Business Process Solutions, Deloitte ThailandNitin Modi, director of Business Process Solutions, Deloitte Thailand

By Nitin Modi
Special to The Nation

With “Work from Anywhere” becoming the new normal in the Covid-19 era, organisations are increasingly looking to adopt virtual business operational models, such as enterprise-wide digitisation and automation of back-office processes.

It remains the case that advanced digital technologies – such as artificial intelligence, robotics and cloud transformation – will be the principal enabler of business reinvention. Despite the rise of the machine, the imperative is that the technological and human domains work together to enhance value, and eventually lead to better outcomes.

What do the new human resources and finance of today, tomorrow and thereafter look like and how can your organisation respond, recover and thrive in the new age of “Humans with Machines”.

Artificial intelligence has now come of age. Deloitte refers to this as “the Age of With” – a world where humans are aided and augmented by automation.

The power of automation is the power to reimagine the way organisations do things. But that can only happen when organisations understand the tools AI gives them and are ready to absorb and adopt these technologies.

The Age of With is about human collaboration made greater with the machines we invent. It’s about business leaders shifting their thinking from humans versus machines to humans with machines. In the Age of With, AI with automation can deliver business processes with speed and precision, and a human workforce with the freedom to focus on what is important.

The same business process automation capabilities can also be applied to high-value, decision-making tasks to help organisations thrive in the Age of With.

It’s about embracing technology transformation and new ways of doing business to gain competitive advantage and be more agile. Intelligent automation (IA) combines AI with automation. When this is brought together with Robotic Process Automation (RPA), it gives bots cognitive and sensory abilities that can increase the number and breadth of business processes, which can be automated and thus the value that can be captured.

The potential opportunities are significant: greater speed, more precision and accuracy, new, richer data enabling better decisions, and increased workforce capacity that frees workers to focus on higher-level, more fulfilling and value-add tasks.

According to Deloitte’s most recent Global Robotics survey, 53 per cent of respondents are already on their RPA journey.

While a simple rule-based RPA is currently most commonly used, it provides a compelling path to more advanced technologies. Of these, 38 per cent are piloting (1-10 automations), 12 per cent implementing (11-50 automations) and 8 per cent automating at scale (51+ automations) – twice as many as in previous years.

Organisations believe they can transform their business processes, achieving higher speed and accuracy by automating decisions on the basis of structured and unstructured inputs. They expect an average payback period of 15 months – and in the scaling phase just nine months.

What are the key factors for a successful business process automation journey?

• An enterprise-wide strategy for intelligent automation which helps to generate higher returns in workforce capacity, cost reduction and revenues.

• Combining RPA and artificial intelligence (AI), leading to an average increase in revenue of 9 per cent, against 3 per cent in those that do not combine the technologies.

• Technology, infrastructure and cybersecurity in place, enabling a 21 per cent reduction in costs, compared to 13 per cent among organisations that lack these functions.

• Mature process definitions, standards and processes, which produce an average increase in back-office workforce capacity of 19 per cent compared to 12 per cent among organisations which do not.

• Clear understanding of how to capture value, leading to an average cost reduction of 21 per cent, against 15 per cent in firms with less understanding.

A supportive workforce

There is a widespread perception that automation may eliminate jobs. But 74 per cent of Deloitte’s survey respondents believe their workforce is either supportive or highly supportive of their intelligent automation strategy. The perceived level of stakeholder support tends to grow significantly as organisations move further along their automation journey. Thirty-two per cent of executives whose organisations are piloting said their workforce is unsupportive, compared to just 12 per cent which are in the process of implementing or scaling.

In conclusion, while companies have targeted traditionally low-value opportunities for task-based automation, going forward they will increasingly seek to incorporate more advanced analytical and AI technologies as part of their solutions.

Organisations that have mature process definitions, standards and process management and have the support of an effective Centre of Excellence are most likely to benefit most from intelligent automation.

Likewise, those organisations that develop the skills to redesign workflows and enhance the capabilities needed to harness intelligent automation will be better placed to take advantage of the opportunities.

As RPA can free up the workforce to focus on more strategic activities or customer-focused tasks, companies are now seeking to scale these solutions and make them smarter by integrating AI capabilities. With the advantage of robotic and intelligent automation (R&IA) technologies, companies can transform business processes – augmenting human labour with a digital workforce to drive better outcomes with enhanced productivity.

Nitin Modi is director of Business Process Solutions at Deloitte Thailand

Stocks rebound from lows on big earnings day #ศาสตร์เกษตรดินปุ๋ย

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Stocks rebound from lows on big earnings day

EconJul 31. 2020

By Syndication Washington Post, Bloomberg · Rita Nazareth, Katherine Greifeld, Claire Ballentine · BUSINESS, US-GLOBAL-MARKETS

Stocks pared losses as a rally in big technology companies tempered concern over a slow economic rebound. A third day of falling bond yields sent financial shares slumping.

The S&P 500 came off session lows and the Nasdaq 100 climbed as Qualcomm Inc. soared on a strong sales forecast. After the close of regular trading, Amazon.com Inc., Alphabet Inc. and Facebook Inc. jumped as results topped analyst estimates. Earlier Thursday, equities sank as data showed the U.S. economy had its sharpest contraction on record, while the number of Americans filing for unemployment benefits rose. President Donald Trump raised the notion of delaying the Nov. 3 election until after the coronavirus pandemic eases.

Some corporate highlights:

– United Parcel Service Inc. jumped to a record on results that blew past estimates.

– Procter & Gamble Co. had a surge in sales amid high demand for detergent and continued stockpiling.

– Mastercard Inc. reported a rebound in consumer purchases on its cards in July.

– PayPal Holdings Inc. saw spending on its platform surge as more merchants switched to online sales.

– Johnson & Johnson’s experimental coronavirus vaccine protected a group of monkeys with a single shot, prompting it to start trials in humans this month.

Thanks to solid balance sheets and a suite of products that benefit from social distancing, giant tech companies have fared better during the pandemic-induced recession. The Nasdaq 100 is still poised to beat the S&P 500 for a 10th consecutive month – the longest winning stretch in 20 years. But with much of the good news already priced into markets, traders are looking for catalysts that could sustain further momentum in equities.

“We’re in that uncertain time between the hopeful third quarter rebound and some concern about the reopening process and what the recovery looks like,” said Tom Garretson, senior portfolio strategist for RBC Wealth Management. “We’re kind of in that void right now, waiting for things to play out.”

In a very busy day for earnings, investors also digested economic figures that highlighted the massive devastation caused by the coronavirus pandemic. While some numbers have improved after the reopenings, the recent spike in infections shows that the recovery will most likely take time. Federal Reserve Chairman Jerome Powell said Wednesday that there are signs the increase in cases is starting to weigh on activity, while noting that the path forward for the economy is “extraordinarily uncertain.”

“It’s shocking no matter how you look at it,” said Randy Frederick, vice president of trading and derivatives for Schwab Center for Financial Research. “Are things going to get better from here? I don’t think we know just yet. The virus is getting worse in a lot of areas, and some places have started to shut back down again. If you look at earnings in terms of beat rates, the results have actually been pretty good, granted the expectations bar has been set very low.”

There’s a distinction to be made between the S&P 500’s five biggest companies and all the rest, according to BCA Research.

The firm compared the total market value of the five – Amazon.com, Apple, Facebook, Google owner Alphabet and Microsoft Corp. – with the value of the other 495 companies in a chart last week. The top five’s value increased 266% from the start of 2015 through Tuesday, according to data compiled by Bloomberg. In the same period, the value of the rest rose just 25% – and the entire gain occurred after the S&P 500 set this year’s low in March.

These are some of the main moves in markets:

Stocks

– The S&P 500 decreased 0.4% as of 4 p.m. New York time.

– The Stoxx Europe 600 Index decreased 2.2%.

– The MSCI Asia Pacific Index fell 0.1%.

Currencies

– The Bloomberg Dollar Spot Index decreased 0.2%.

– The euro increased 0.4% to $1.1841.

– The Japanese yen appreciated 0.1% to 104.80 per dollar.

Bonds

– The yield on 10-year Treasurys declined four basis points to 0.54%.

– Germany’s 10-year yield sank four basis points to -0.54%.

– Britain’s 10-year yield fell three basis points to 0.088%.

Commodities

– The Bloomberg Commodity Index dipped 1.1%.

– West Texas Intermediate crude declined 2.8% to $40.13 a barrel.

– Gold weakened 0.8% to $1,954.24 an ounce.

Virus impact easing for business: BOT survey #ศาสตร์เกษตรดินปุ๋ย

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Virus impact easing for business: BOT survey

EconJul 31. 2020

By The Nation

Businesses are enjoying some relief from the impact of Covid-19, the Bank of Thailand said on Thursday (July 30), citing progress in economic reopening.

The central bank’s latest survey found businesses reported less impact in July after the fifth phase of lockdown easing.

A total of 297 large and small businesses were surveyed to reveal the pandemic’s affect on three channels – logistics, global supply chain disruption, and consumers’ behaviour shift.

On logistics issues, 21 per cent reported no impact in July, up from 17.2 per cent in June.

On global supply chain disruption, 33.4 per cent reported no impact, up from 25.9 per cent in June.

On consumers’ behaviour shift, businesses unaffected rose to 30.7 per cent, from 22.6 per cent in June.

The decreasing Covid-19 impact has also been positive for employment in many business sectors. However, tourism-related businesses such hotels and restaurants are still cutting working hours as the sector struggles to recover.

Machinery manufacturers and financial services, meanwhile, have been hit hardest by changes in consumer behaviour. Consumers are spending less, leading to low demand for machinery and also affecting loan volumes as well as quality of lending, said the survey.

It was conducted from July 1 to 24.

Investors advised to hold more cash, watch 5 factors #ศาสตร์เกษตรดินปุ๋ย

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Investors advised to hold more cash, watch 5 factors

EconJul 31. 2020

By The Nation

An expert at Trinity Securities has advised investors to convert some of their stockholding into cash savings to prepare for the third quarter this year.

The second quarter saw the Thai stock market recover by 20 per cent, but negative sentiment persists over the Covid-19 pandemic, non-performing loans, the decline in GDP, and changes in asset values – all factors that are prompting investors to revise their investment strategy.

Nuttachart Mekmasin, a research analyst at Trinity Securities, said the Stock Exchange of Thailand (SET) Index rebounded quickly on hopes of economic recovery in the second half of 2020 but had hit a ceiling with no further rise expected soon.

He advised investors to hold 30 per cent in cash and invest 10 per cent in Thai stocks, 20 per cent in foreign stocks, 20 per cent in Thai and foreign bonds, 15 per cent in Real Estate Investment Trusts (REITs), and 5 per cent in gold.

“Regarding foreign stocks, we advise investing 10 per cent in developed markets and another 10 per cent in emerging markets, especially Europe, Japan, and MSCI Emerging Markets,” he said.

“For REITs, we advise investing 10 per cent in foreign REITs because Thai REITs are focused on investment in assets affected by the Covid-19 impact.”

He pinpointed five factors that investors should follow during the second half of 2020:

1. Economic policymakers’ moves: Investors should follow any move to reduce injection of cash into the economic system as this will affect assets’ value.

2. Economic recovery and listed companies’ second-half performance: An absence of signs of recovery will trigger a severe market correction.

3. US-China conflict and US presidential election: These factors will affect the issuing of economic policies.

4. Thailand’s Covid-19 relief measures: Measures such as the Bank of Thailand’s debt payment holiday and the SET’s uptick rule will expire soon; investors will make more short sales if the SET does not extend the uptick rule period.

5. Opec’s agreement to cut oil production: The oil price will drop again if demand increases.

Finance Ministry cuts 2020 GDP forecast to -8.5% #ศาสตร์เกษตรดินปุ๋ย

#ศาสตร์เกษตรดินปุ๋ย : ขอบคุณแหล่งข้อมูล : หนังสือพิมพ์ The Nation.

Finance Ministry cuts 2020 GDP forecast to -8.5% 

EconJul 31. 2020Lavaron Sangsnit, director general at the Fiscal Policy OfficeLavaron Sangsnit, director general at the Fiscal Policy Office

By The Nation

The Finance Ministry has revised down its GDP projection for 2020 to an 8.5-per-cent contraction and will launch additional measures to boost tourism.

Lavaron Sangsnit, director general at the Fiscal Policy Office, said  the ministry revised its forecast downwards from its original projection of 2.8 per cent growth.

“We forecast the economy will contract in a range of 8 to 9 per cent and exports in dollar terms will fall as much as 11 per cent, as Thailand’s trading partners have also been hit hard by Covid-19,” he told a press conference on Thursday (July 30).

Thailand’s 15 trading partners will suffer an average 4.1 per cent economic contraction, according to the Finance Ministry forecast.

Thailand’s economy is expected to plunge more than 10 per cent in the second quarter, figures for which are about to be released.

Despite the economic downturn, the baht is expected to remain strong at around Bt31.7/dollar this year. The Dubai crude oil price is forecast to be at $42 a barrel while the central bank is expected to maintain the policy rate at the current 0.5 per cent for the rest of the year, said Lavaron.

The number of foreign tourists will drop to 6.8 million from about 40 million last year.

The ministry is looking at additional measures to boost domestic tourism on top of the “Travel Together” scheme that subsidises 40 per cent of accommodation and travel costs for Thais holidaying in Thailand. So far, about 6,000 hotels of the total 60,000 nationwide have registered to participate in the scheme, he said.

The Finance Ministry is now working on new incentives for hotels to join. 

“We do not expect [the scheme] to boost economic growth but we want to redistribute income nationwide,” said Lavaron.

He ruled out more relief cash handouts, arguing that the economy has started to recover. 

“Out of our Bt1 trillion borrowing to aid economic recovery, about Bt200 billion is still unused and will be reserved for the future in case of a second wave of coronavirus,” he said.

The government will also accelerate infrastructure spending, which is expected to boost capital spending by 9.7 per cent year on year, he said.

However, private consumption is expected to fall by 2.6 per cent.

Due to the steep fall in exports and weakening consumption , private investment is expected to contract sharply by 12.6 per cent.

The Finance Ministry is more optimistic about next year’s outlook, forecasting GDP growth of between 4 and 5 per cent and export growth at 5 per cent. Foreign tourist arrivals next year are predicted to rise to 15 million-16 million.

The ministry expects that a coronavirus vaccine will be available by the middle of next year, which will boost the tourism industry.

Lavaron assured people that the government still had money to spend to boost the economy should a second wave of the virus occur. The Bank of Thailand recently forecast the Thai economy would shrink 8.1 per cent this year, though some research houses predict a 10-per-cent contraction.

U.S. jobless claims rise a second week in sign of growing risks #ศาสตร์เกษตรดินปุ๋ย

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U.S. jobless claims rise a second week in sign of growing risks

EconJul 30. 2020A worker gives a pedicure to a customer outside of a nail salon in Palo Alto, Calif., on July 28, 2020. MUST CREDIT: Bloomberg photo by David Paul Morris.A worker gives a pedicure to a customer outside of a nail salon in Palo Alto, Calif., on July 28, 2020. MUST CREDIT: Bloomberg photo by David Paul Morris.

By Syndication Washingon Post, Bloomberg · Olivia Rockeman · NATIONAL, BUSINESS, US-GLOBAL-MARKETS, CAREER-WORKPLACE 

The number of Americans filing for unemployment benefits increased for a second straight week, a sign the economic rebound is increasingly at risk with Congress poised to potentially let supplemental $600 payments expire.

Initial claims through regular state programs rose to 1.43 million in the week ended July 25, up 12,000 from the prior week, a Labor Department report showed Thursday. There were 17 million Americans filing for ongoing benefits through those programs in the period ended July 18, up 867,000 from the prior week — the largest increase since early May.

U.S. stock futures remained lower after the report, while 10-year Treasury yields extended declines. Economists in a Bloomberg survey had forecast 1.445 million initial claims, with projections as high as 1.6 million.

Almost five months into the pandemic, economic pain remains widespread, with the persistent jump in coronavirus infections and lack of a vaccine preventing a return to normal for the foreseeable future. Further challenges for Americans are in store should lawmakers allow the $600 in extra federal weekly jobless benefits to expire this week; Democrats and Republicans have remained far apart in negotiations over extending the aid that has propped up consumers and businesses.

A separate report Thursday showed the U.S. economy shrank at a record 32.9% annualized rate in the second quarter, pointing to the effects business closures and lost jobs are having on the broader economy.

“Even if the reopening goes well — and many, many people go back to work — it is still going to take a fairly long time for parts of the economy that involve lots of people getting together in close proximity” to recover, Federal Reserve Chairman Jerome Powell said Wednesday, after the central bank kept interest rates near zero. “Those people are going to need support.”

The Labor Department said its seasonal factors had assumed an unadjusted decline of about 181,000 initial claims; the count fell by about 171,000. That resulted in an increase of 12,000 after the department applied its seasonal adjustment.

The data showed initial claims in almost all states fell on an unadjusted basis last week. California — the most populous state and a hotspot for the virus — saw a 40,587 decline on an unadjusted basis, while Florida, Georgia, Louisiana and Texas also reported significant drops.

States with increases included Nevada, New Jersey, Virginia and Kansas.

The jump in continuing claims was concentrated in California and Texas, which reported a combined increase of about 576,000 on an unadjusted basis. Florida showed a decline of about 122,000.

States reported 829,697 people filed for Pandemic Unemployment Assistance, a federal program for those not eligible for regular state programs including independent contractors and self-employed Americans. That figure was down from the prior week.

And the total number of unadjusted continuing claims fell to 30.2 million three weeks ago from 31.8 million. This figure, though, has reflected overcounting of PUA applications as states clear backlogs.

SET down over 1.5% despite positive Fed news #ศาสตร์เกษตรดินปุ๋ย

#ศาสตร์เกษตรดินปุ๋ย : ขอบคุณแหล่งข้อมูล : หนังสือพิมพ์ The Nation.

SET down over 1.5% despite positive Fed news

EconJul 30. 2020

By The Nation

The Stock Exchange of Thailand (SET) Index closed at 1,315.74 today (July 30), down 22.61 points or 1.69 per cent. Total transactions amounted to Bt67.115 billion with an index high of 1,347.45 and a low of 1,313.10.

In the morning session, a stock analyst at Krungsri Securities expected the index to fluctuate between 1,330 and 1,350 points.

“The market gained positive sentiment from the US Federal Reserve’s move to maintain the interest rate at 0-0.25 per cent and a promise that it would issue measures to help economic recovery amid the Covid-19 crisis,” the analyst explained.

“The index was also boosted by mass buy-ups of stocks whose second-quarter performance is expected to improve.”

However, the analyst said the index would be pressured by uncertainty following rising Covid-19 cases in the US and conflict there between lawmakers over $1 trillion in relief measures.

The 10 stocks with the highest trade value today were KCE, AOT, CPALL, HANA, DELTA, PTT, GULF, PTTEP, OSP, and SCC.

As of 4.30pm, the price of crude oil dropped by US$0.72 or 1.74 per cent to $40.55 per barrel, while gold dropped by $12.80 or 0.65 per cent, to $1,963.90 per ounce.

Other Asian indices were mixed:

Japan’s Nikkei Index closed at 22,339.23, down 57.88 points, or 0.26 per cent

China’s Shang Hai SE Composite Index closed at 3,286.82, down 7.73 points, or 0.23 per cent, while the Shenzhen SE Component Index closed at 13,466.85, down 90.59 points, or 0.67 per cent.

Hong Kong’s Hang Seng Index closed at 24,710.59, down 172.55 points, or 0.69 per cent.

South Korea’s KOSPI Index closed at 2,267.01, up 3.85 points, or 0.17 per cent.

Taiwan’s TAIEX Index closed at 12,722.92, up 181.95 points, or 1.45 per cent.

SET rises on Fed’s rate move, vow to introduce more relief measures #ศาสตร์เกษตรดินปุ๋ย

#ศาสตร์เกษตรดินปุ๋ย : ขอบคุณแหล่งข้อมูล : หนังสือพิมพ์ The Nation.

SET rises on Fed’s rate move, vow to introduce more relief measures

EconJul 30. 2020

By The Nation

The Stock Exchange of Thailand (SET) Index rose by 7.18 points, or 0.54 per cent, to 1,345.53 in morning trade today (July 30).

A stock analyst at Krungsri Securities expected the index to fluctuate between 1,330 and 1,350 points.

“The market gained positive sentiment from the US Federal Reserve’s move to maintain the interest rate at 0-0.25 per cent and a promise that it would issue measures to help economic recovery amid the Covid-19 crisis,” he explained.

“Also, mass buy-ups in stocks, whose second-quarter performance is expected to improve, boosted the index.”

However, the analyst said uncertainty following the conflict between US Republicans and Democrats over $1-trillion in Covid-19 relief measures and the rising number of infections in the United States would pressure the index.

He recommended investors buy:

> Food and Electronic stocks that benefit from the weakening baht, such as CPF, GFPT, TU, TFG, Asian, KCE, Delta, Hana, and SVI.

> Stocks whose second-quarter performance is expected to improve, such as Top, PTTGC, SPRC, BGrim, CKP, CPF, TU, Tasco, STA, STGT, SPALI, AP, PRM, PTL, AJ, Stark, CBG, TQM, and JMT.

The SET Index closed at 1,338.35 yesterday (July 29), down 2.57 points, or 0.19 per cent. Total transactions stood at Bt56.11 billion, with an index high of 1,349.91 and a low of 1,337.03 points.

Apple Central World all set for grand opening tomorrow #ศาสตร์เกษตรดินปุ๋ย

#ศาสตร์เกษตรดินปุ๋ย : ขอบคุณแหล่งข้อมูล : หนังสือพิมพ์ The Nation.

Apple Central World all set for grand opening tomorrow

CorporateJul 30. 2020

By THE NATION

After the success of the first official Apple Store in Thailand at Iconsiam, which opened in November 2018, the tech giant is now set to open a second, larger store at Central World in Bangkok’s Pathumwan district.

Apple Central World is scheduled to open at 10am tomorrow (July 31).

Customers need to make an appointment via https://www.apple.com/th/retail/centralworld/ as the store has limits on the number of people allowed to enter to adhere to social distancing rules in this Covid-19 situation. All customers and staff must also undergo thermal screening and wear a face mask before entering.

Apple Central World features an all-glass design under a giant tree canopy accented by stainless-steel spiral staircases that present a futuristic look and serve as a link between its three levels. Thanks to the large space, it also offers several bench seats for customers to sit on and relax, as well as a boardroom and a “forum stage” for music performances and other activities.

The store has a “crew of 130 staff to serve customers in 17 languages”, according to the company.

Boeing chops output, sees 19,000 lost jobs on sagging jet demand #ศาสตร์เกษตรดินปุ๋ย

#ศาสตร์เกษตรดินปุ๋ย : ขอบคุณแหล่งข้อมูล : หนังสือพิมพ์ The Nation.

Boeing chops output, sees 19,000 lost jobs on sagging jet demand

CorporateJul 30. 2020

By Syndication Washington Post, Bloomberg · Julie Johnsson · BUSINESS, TRANSPORTATION, US-GLOBAL-MARKETS 

Boeing delayed the debut of its newest plane and slowed production across the heart of its jetliner lineup as the company burned more cash amid the coronavirus pandemic

The planemaker intends to make deeper cuts to its commercial-aircraft and services business, with total job losses reaching 19,000 this year — 3,000 more than it said before. The new 777X won’t carry passengers until 2022 instead of next year. And Boeing again pared production plans for the 787 Dreamliner as a saturated market left the company with a stockpile of undelivered jets.

With the reduced manufacturing rates for the 787, Boeing is studying whether to consolidate assembly in a single site instead of building the model in Washington state and South Carolina. Boeing will also ramp up work at its 737 Max factory more gradually than initially planned due to the virus. And the company is winding down one of its most iconic aircraft: the humpbacked 747 jumbo jets.

Executives are trying to resize operations for a market shrunken by the virus outbreak — but without cutting so deeply that Boeing’s recovery is damaged later this decade. The pandemic’s devastating effect on the outlook for jetliner sales is compounding the financial stress from the 737 Max, Boeing’s best-selling jet, which has been grounded since March 2019 after two deadly crashes.

“This is a true business transformation effort,” Chief Financial Officer Greg Smith said on a call with analysts to discuss Boeing’s earnings.

Boeing had previously announced a 10% workforce reduction, or approximately 16,000 jobs. The total cut will still be about one-tenth of employees since Boeing is hiring for its defense and space business.

The shares fell 3% to $165.68 at 12:45 p.m. in New York, the biggest drop on the Dow Jones Industrial Average. Boeing tumbled 48% this year through Tuesday, also the most on the Dow.

While the company’s free cash burn worsened to $5.63 billion in the second quarter, that was better than Wall Street’s expectations. Analysts had predicted a drain of $6.57 billion as the company cut costs and slowed work on key aircraft programs to save cash while demand crumbles.

Smith said he saw a path to positive cash flow next year. For that to happen, Boeing will need to start delivering the 737 Max while airlines are reluctant to add new planes. But appetites for additional aircraft could rebound sharply, particularly if one of the multiple vaccines under study bring the pandemic under greater control.

Investors had braced for an awful quarter after Boeing delivered just 20 commercial jets in the three-month period, down from 149 a year earlier. Sales plunged 25% to $11.8 billion, compared with the $13 billion average of analyst estimates compiled by Bloomberg. Total debt soared to $61.4 billion from $38.9 billion at the end of the first quarter.

The company’s global services business was hit especially hard as cash-constrained airlines parked thousands of planes and accelerated retirement plans for entire fleets of aircraft types. The division reported an impairment charge of $923 million on excess parts and inventory and severance costs.

The weakness in services and production “just a few months after the last update points to the softening markets,” said Ken Herbert, an analyst at Canaccord Genuity.

Regulators are making progress toward certifying the 737 Max, which in normal times would be the company’s biggest cash generator. But the surging virus has further delayed Boeing’s plans to win regulatory approval to return the jet to service, a milestone anticipated for later this year.

Boeing doesn’t expect to make much headway this year toward clearing the stockpile of about 450 jets built during the flying ban, which was imposed in March 2019 after two deadly crashes killed 346 people. Boeing paused production at its 737 plant for about four months through late May, as the grounding dragged on.

Boeing’s bill for the Max flying ban was already approaching $20 billion before the pandemic struck. The company took another accounting charge in the quarter to reflect the $551 million it expects to pay customers for lost flying and other considerations.

That liability is growing as more cash-strapped airlines seek to defer or cancel Max deliveries, or press Boeing to refund advance payments. The collapse in travel hit as the Max grounding passed the year mark, the point where contract provisions often allow airlines to ditch delayed deliveries without forfeiting so-called progress payments.

Max customers continue to walk away from earlier deals. The latest to do so is AerCap Holdings, the world’s largest independent leasing company, which revealed Wednesday that it was scrapping 15 of its 95 orders for the jetliner after customers canceled leases.

Another drag on Boeing’s results came from $712 million in “abnormal” production costs after it halted and restarted the 737 final assembly lines. The manufacturer rang up an additional $133 million in costs from temporarily shuttering plants around Seattle and in South Carolina because of the virus outbreak.

The company now has to contend with “the worst demand environment ever” weighing on its commercial and global services divisions, said George Ferguson, an analyst with Bloomberg Intelligence.

“Not only do you have to get the Max through certification — and I feel like they’re well on their way — but they have to shepherd a bunch of airlines through taking deliveries,” Ferguson said in an interview before the results were announced.