dtac accelerate steps up its quest for unicorn

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dtac accelerate steps up its quest for unicorn

Corporate February 21, 2019 01:00

By ASINA PORNWASIN
THE NATION

DTAC accelerate yesterday launched its A Academy programme in a bid to help double the number of Thai startups moving on to progressively higher rungs of funding.

It wants to increase the number of startups moving from seed funding to series A financing and on to series B funding. It believes that with this support, some startups of unicorn status will emerge in the next three to five years.

Startups under the A Academy programme of dtac accelerate are in line to receive funding from Google, 500 Startups and venture capital funds in Asia.

The programme helps startups to gain the chance to secure US$100 million in funding, with the support enabling one of them to become the first Thai unicorn.

Sompoat Chansomboon, managing director of dtac accelerate, said the prospect of increased investments in startups would be a game changer. “If there are a lot more series A and series B startups in Thailand it will make a greater impact for the benefit of the country’s economy,” said Sompoat.

Less than 10 per cent of Thai startups have moved on from seed funding to a series A round. “But 25 per cent of dtac accelerate startups have made this progression,” said Sompoat.

The A Academy programme will help create opportunities for Thai startups that are stuck in the Series A bottleneck, said Sompoat. Now, they can get closer to funding sources in Asia and other parts of the world.

The A Academy will help these startups reach the series A round of financing by focusing on their preparations for a mega-funding round, connections with customers, and the adoption of advanced technologies, such as machine learning and artificial intelligence (AI), in their operations.

In this programme, the leading venture capital companies of Asia – including 500 Tuktuks, Golden Gate Ventures, Line Ventures, KK Fund, and Monk’s Hill Ventures – are invited to share their knowledge about fundraising, financial management, and other matters.

With the collaboration with Google Launchpad Accelerator, the programme makes use of Google’s executive workshop called the Leaders Lab to provide training for startup teams. Experts in machine learning and AI from Amazon Web Service and Google Cloud will also contribute.

Elsewhere in dtac’s startup efforts, the dtac accelerate batch 7 offers a course called Incubator Track, for startups that have ideas but have not progressed to operations, and another called Accelerator Track, which is aimed at startups seeking rapid growth.

The goal of dtac accelerate batch 7 is to look for businesses that adopt technologies to develop solutions for a variety of industries, such as healthcare, agriculture, real estate, energy, e-commerce, tourism and insurance.

Alexandra Reich, chief executive officer of Total Access Communication PLC (dtac). said dtac accelerate is the key to dtac’s mission to go beyond connectivity and build strong industry ecosystems that can support 5G sustainably.

“As startups constitute critical building blocks to the industry verticals we are invested in, such as smart farming and smart vehicles, dtac accelerate also supports our internal transformation very directly, providing mentorship for our employees to embrace more agile ways of work,” said Reich.

Huawei keen to guide 5G in Myanmar

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Zhu Bo, deputy managing director of Huawei Myanmar
Zhu Bo, deputy managing director of Huawei Myanmar

Huawei keen to guide 5G in Myanmar

Corporate February 21, 2019 01:00

By KHINE KYAW
THE NATION
YANGON

THOUGH only 20 per cent of Myanmar’s population have access to 4G services, the nation would be ready to embrace the fifth generation of wireless technology (5G) with the support of Chinese giant Huawei Technologies Co in two or three years, said Zhu Bo, deputy managing director of Huawei Myanmar.

“It depends on the requirements of the telecom operators but we will be ready to bring 5G to Myanmar over the next few years,” he said yesterday at a media workshop entitled “Future direction of ICT in Myanmar”.

Zhu said the consumer business would continue to drive Huawei Myanmar’s growth this year, as Huawei smartphones “are the most loved” by local people.

“Devices are the key driver of our growth in Myanmar because half the population love to use Huawei smartphones, while another brand of ours [Honor], is also doing well here,” he said.

“Our smartphones are doubtlessly the most popular in Myanmar. Everybody knows Huawei, and Myanmar is the first overseas market where Honor smartphones have arrived. It is clear evidence of our popularity here.”

In addition to surging demand for Huawei devices, the company’s enterprise business and cloud business are set to accelerate the firm’s growth in Myanmar, provided that more and more companies are willing to invest in digital transformation.

“We also foresee a promising future for carrier business, as Huawei plays a key role in ensuring stabilised 4G services for Myanmar people in cooperation with all the four telecom operators here,” he said.

At the workshop, Zhu reiterated the firm’s commitment to improve digital literacy in Myanmar. As part of Huawei’s efforts to educate the people, media workshops will be held quarterly, with different ICT topics to be presented at each. Zhu encouraged participants to share their opinions and pose questions to the trainers.

The first workshop started yesterday and ends today.

“As the world continues to digitise, changing the way people work, learn, live and experience everyday services, it is important that the public is informed about the latest ICT developments that are impacting them,” he said.

As a resource for current affairs, the media plays a crucial role in raising the awareness on the developments and technology-related issues, through informed and in-depth coverage, Zhu said.

“To address the knowledge gap in ICT, we are conducting media workshops, encompassing technology topics such as cloud computing and the Internet of Things, while providing a constructive platform for journalists to voice their views on the state of ICT growth in Myanmar,” he said.

ETDA embraces regulator role

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Surangkana Wayuparb, CEO of the Electronic Transactions Development Agency (ETDA)
Surangkana Wayuparb, CEO of the Electronic Transactions Development Agency (ETDA)

ETDA embraces regulator role

Tech February 20, 2019 18:34

By The Nation

Surangkana Wayuparb, CEO of the Electeonic Transactions Development Agency (ETDA) at the Ministry of Digital Economy and Society, said the organisation’s responsibilities will increase under the Electronic Transactions Act to build a better balance between regulations and the promotion of digital service business.

 In 2019, ETDA will appoint a new CEO and take new responsibilities as a regulator under the new Electronic Transactions Act.

ETDA will function as the secretariat of the Electronic Transactions Committee to prepare the Electronic Transaction Strategic Plan and the Infrastructure Standards Development Plan, regulate business related to electronic transactions, and analyse and certify a variety of standards.

“When considering the roles of government authorities and the scope of the current digital economy-related laws, the most urgent challenge for Thailand to transform to a digital economy and digital government is the removal of overlapping responsibilities among different authorities. It is evident that laws governing a number of government authorities overlap,” said Surangkana.

“According to the Electronic Transactions Act, which passed the National Legislative Assembly in January, ETDA is to determine the standards supporting electronic transactions as digital identification and see to their appropriate regulation. In setting standards, ETDA might become entangled with other organisations supervising open government and data sharing, including public information disclosure.

“ETDA will focus on providing recommendations and standards in the context of promotion, while maintaining a secure environment for data protection and security as defined by other laws,” she said.

The need to raise the qualifications of service providers and improve coordination among the technical systems of each service provider is considered critical information infrastructure which can affect confidence and trust in electronic transactions.

“ETDA, as a digital transformation facilitator, will be the organisation which supports the use of innovation for electronic transactions in management and services by the public and private sectors. ETDA will explore digital technologies, devise necessary recommendations as well as develop prototypes and sandboxes so that the public and private organization management and service provisions remain effective, efficient, secure, reliable, appropriate, and convenient to users in the ecosystem,” she added.

Surangkana said that ETDA intends to enhance digital-technology competence among Thai policy-level executives from the public and private sectors so that they can stay abreast of continual technology transformation and disruption.

UIH focuses on intelligent digital infra

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Sunti: Our infrastructure is now compatible with the latest technologies such as blockchain, internet of things, and artificial intelligence. It is an enterprise-grade open platform that is flexible, scaleable, and manageable with high capacity.
Sunti: Our infrastructure is now compatible with the latest technologies such as blockchain, internet of things, and artificial intelligence. It is an enterprise-grade open platform that is flexible, scaleable, and manageable with high capacity.

UIH focuses on intelligent digital infra

Tech February 18, 2019 01:00

By ASINA PORNWASIN
THE NATION

2,129 Viewed

THE United Information Highway (UIH) is moving towards the role of an intelligent digital infrastructure provider after launching three new business units for solution integration, security, cloud and data centre. The company has set a growth target of 10 per cent annually from 2019 to 2021.

Digital transformation is now driving demand in three areas: IT service, multi-cloud, and cybersecurity.

According to IDC and Gartner, IT-services, IT optimisation, implementation and management, are expected to see a compounded average growth rate (CAGR) of 7.6 per cent in 2022.

The local cybersecurity market as a whole is forecast to achieve CAGR of 12 per cent in 2025, in compliance with security laws while a 30-per-cent surge is projected for multi-cloud service worldwide by 2021.

In view of surging demand, UIH managing director Sunti Medhavikul said the company had launched three new business units providing solution integration, security service, and cloud services and data centre in addition to the two existing ones for network services and international services.

“The new units were launched early this year. We are now ready for the set-up of an intelligent network infrastructure to streamline the digital transformation process of our clients,” said Sunti.

He said UIH aims to be an intelligent digital infrastructure service provider, offering interconnection, integration and innovations.

From 2016 to 2018, the company invested Bt2 billion to upgrade and expand its network infrastructure at home and abroad, especially in Myanmar.

The new network infrastructure is MEFCE2.0-certified, allowing connections with other networks in all countries.

“Our infrastructure is now compatible with the latest technologies such as blockchain, internet of things, and artificial intelligent. It is an enterprise-grade open platform that is flexible, scaleable, and manageable with high capacity and availability,” said Subti.

The company plans to grow at a CAGR of 10 per cent till 2021. For this year, contributions from the three new units are expected to make up 20 per cent of the company’s total revenue, before reaching 40 per cent by 2021.

Up to 90 per cent the company’s revenue came from the domestic market last year, according to Sunti.

“More revenue will come from the new services given their growth potential,” he added.

The company may further invest around Bt500 million a year from 2019 to 2021 for network infrastructure work in the Eastern Economic Corridor and other locations where its customers are located.

With multi-cloud and data centre being high-potential segments, UIH now has two data centres with direct link to 22 others.

The data centres are average in size as it believed customers prefer multi-locations.

Cloud HM, one of the new unit, offers multi-cloud services and has also teamed up with global cloud service providers AWS and Microsoft Azure.

To offer intelligent solutions to customers, UIH is looking to innovations from startups in deep technology, where it has invested through the company’s investment arm BCH Ventures.

The evolution of design

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The evolution of design

Tech February 16, 2019 11:38

By Asina Pornwasin
The Nation Weekend

Adobe highlights the digital experience in forging links between designers and marketers in quest to drive sales

Adobe has made a commitment to small businesses in Thailand that it will help them improve their competitiveness through better design, including through bringing together designers and marketers.

Michael Stoddart, director of market development for Asia Pacific, says the longtime software developer will improve the local experience with digital software, leading to a positive business impact.

Digital experience is important to commercial business, he says, and Adobe views collaboration between designers and other business departments as creating the potential for a leg up on the competition. And Adobe has the digital tools to make that happen, he says.

“Adobe is a ‘digital experience’ company that delivers digital experiences digitally,” said Stoddart.

It is great time for design, because customers and the world in general understand that good experiences increase revenue and impact the bottom line, he says. Large companies in Southeast Asia and in Thailand realise that their relationships with customers depend on great user experiences, and that those experiences are managed and produced by designers.

In the past, you could just have something made to look good, but now that everything has gone digital, designers think in particular ways – through the “design thinking process”. Designers today see that they can help a business not just by making a pretty website, but also by considering how their client’s customers find out about the business. They consider how they can get the potential customers to go to the website, how to treat them when they are there, how to deliver the services, and how to treat them after they purchase and engage with the designer.

Stoddart points to a McKinsey Quarterly report, “The Business Value of Design” from October 2018, which found that a company that placed value on design could get a 12 to 16 per cent better year on year return. While that is not huge, he said, in a competitive market the better designed websites and apps can increase the return for shareholders.

Companies are starting to appreciate the value of design, says Stoddart. Design used to be how something looked, but now is about how something works. It does not just make something pretty, but creates value for the business.

“We want to enable designers to be good designers across a broader range of design skills, such as print, digital, video, user experience, 3D and so on, by removing some of the burdens of production,” said Stoddart.

In Southeast Asia and Thailand, the digital economy is exploring opportunities and how digital transformation can help create success through good user design, he says. It is a great time for Adobe and for the Thai marketplace.

Marketing faces the challenge, called the content philosophy problem, of requiring a lot of content. Personalisation is driving the content philosophy to design in 100 or 200 different pieces, and this in turn requires that a website or app having several different designs. Artificial intelligence and machine learning can help solve the content philosophy problem, which is being driven by marketing. To solve the challenge, the marketer needs to see the designer as a business partner, says Stoddart.

“We expect anybody can be creative and can find some value from Adobe Creative Cloud.

“Tools for the Creative Cloud are not just Photoshop and Illustrator for designing; they are also Spark for the marketer and Rush for the video maker. Creative Cloud is for the professional person who use Adobe to make content, and also for anybody who needs to express their creative idea or to create content such as a marketer, businessman, builder, architect, engineer, lawyer, student, and so on,” said Stoddart.

The priority for Adobe is social media marketing, because designs now have an immediate impact on business. Design is not just about having a well-designed website, it is a well-designed experience and can give 2- to 3-per cent better income. Marketers are people who implement designs in business. In terms of design, the marketing part of business could be a commercial using a creative professional.

Combining the professional creative team and the marketing team is a significant part of many organisations. The digital organisation requires training and resources to generate the creative output.

“Under Adobe Creative Cloud, we have a wide range of products that help every part of a commercial unit of the organisation to produce creative designs for the business. The first challenge is to convince [the decision-makers] that design can help business performance. The other challenge is to not use Adobe’s tools in the same way as in the past. Adobe is not just Photoshop and Illustrator, previous iterations of which were difficult to use and costly. Photoshop is one product of the 23 in the Creative Cloud – they can’t be complex, they are easy to use and give powerful outcomes,” said Stoddart.

A lot of people might think that Adobe is difficult to use, and it is a big challenge for Adobe to reverse this. Adobe has tools that are really easy to use both on the smartphone and desktop computer.

“We need to build brand community and to create applications. We need to make it easy for everybody using our tools; behind this is 35 years of trust in Adobe for doing the creative things,” said Stoddart.

The number-one trend now is video. Some people think video is hard. Adobe’s Rush tool for creating video, is not just for social media marketing – video can be created and used across the business for better communication.

“We are the company that’s completely digital, we know out customers, we have data on everything we do.”

Adobe is not just the Photoshop software company, it is a partner to help businesses find the time to build value. It has a consulting team to help businesses benefit from using its tools to creative a business impact, such as improving email marketing and improving communication and results between designers and marketers.

In Thailand, Adobe is looking to expand their local partners to help penetrate the market, he says.

“We allow the individual to drive digital transformation through the community, and hope they become an evangelist for digital transformation,” said Stoddart.

“We use an AI system called Sensei to make our software work faster and to allow our customers to work faster. Adobe Sensei further automates customer experience management, which helps retailers work smarter and faster,” said Stoddart.

For example, Adobe Creative Cloud and Adobe Analytics Cloud enable retailers to more easily personalise ads based on a potential customer’s shopping behaviour, loyalty programme status and more. Also, the new Adobe Sensei-powered capabilities enable retailers to manage, optimise and report on search ad campaigns specifically for retail promotions and events.

How we can serve up a resilient food chain

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How we can serve up a resilient food chain

Tech February 16, 2019 11:36

By Patama Chantaruck

Within the next five years, the Earth’s population will cross the eight billion mark for the first time.

Our complex food chain – already stressed by climate change and a finite water supply – will be further tested. To meet the demands of this crowded future, we will need new technologies and devices, scientific breakthroughs – and entirely new ways of thinking about food safety and security.

IBM researchers around the world are already working on solutions at every stage of the food chain. They are helping farmers maximise crop yields and developing ways to curb the epidemic of waste that destroys 45 per cent of our food supply. Our scientists are working to create a safety net to catch pathogens and contaminants before they make people sick. And they’re inventing ways to keep plastic out of our landfills and oceans.

Our researchers inspire us to imagine what else could be possible five years from now. When the eight-billionth person is born on Earth, she will enter a world more connected, more interdependent and more responsive to change than the one her parents ever imagined. This is the future that awaits us all.

Since 2006, IBM Research has been issuing the “5 in 5” tech predictions. The 5 in 5 allows the company to showcase five groundbreaking scientific innovations from IBM with the potential to change the way people live, work and interact over the next five years. Here’s a summary of the predictions from IBM scientists this year.

From seed …

Farming’s digital doubles will help feed a growing population using less resources.

How do you give a farmer who has never set foot in a bank access to credit? By digitising and

capturing all aspects of agriculture, from the quality of the soil to the skills of the tractor driver to the price of melon sold at the market.

It’s known as a “Digital Twin”, and within the next five years, using AI we can use this data to accurately forecast crop yields, which in turn will give banks and financial institutions the data points they need to provide credit to help farmers expand – money does grow on trees after all.

To harvest …

Spoiler alert: Blockchain will prevent more food from going to waste.

Within five years, we’ll eliminate many of the costly unknowns in the food supply chain. From farmers to grocery suppliers, each participant in the supply chain will know exactly how much to plant, order and ship. Food loss will diminish greatly and the produce that ends up in consumers’ carts will be fresher – when blockchain technology, IoT devices, and AI algorithms join forces.

 

To shelf …

Culture club: Mapping the microbiome will protect us from bad bacteria.

Within five years, food safety inspectors around the world will gain a new superpower: the ability to use millions of microbes to protect what we eat. These microbes – some healthy for human consumption, others not – are regularly introduced into foods at farms, factories and grocery stores.

Thanks to a new technique that enables us to analyse their genetic make-up cost effectively, microbes will tell us a lot about the safety of what we consume.

 

To table…

Dinner plate detectives: AI sensors will detect foodborne pathogens at home.

Within five years, the world’s farmers, food processors, and grocers – along with its billions of home cooks – will be able to detect dangerous contaminants effortlessly in their food. All they’ll need is a cell phone or a countertop with AI sensors. IBM researchers are creating powerful, portable AI sensors that can detect foodborne pathogens anywhere and everywhere they might turn up. These mobile bacteria sensors could dramatically increase the speed of a pathogen test from days to seconds, allowing individuals up and down the food chain to detect the existence of harmful E coli or Salmonella before it becomes an outbreak.

To trash …

Plastic surgery: A radical new recycling process will breathe new life into old plastic.

In five years, the disposal of trash and the creation of new plastics will be completely transformed. Everything from milk cartons to cookie containers to grocery bags and cheese cloths will be recyclable, and polyester manufacturing companies will be able to take in refuse and turn it into something useful.

This transition will be powered by innovations like VolCat, a catalytic chemical process that digests certain plastics (called polyesters) into a substance that can be fed directly back into plastic manufacturing machines in order to make new products.

Patama Chantaruck is the vice president for Indochina expansion and managing director of IBM Thailand.

Life online

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Nation Graphics/Kanjana Lao
Nation Graphics/Kanjana Lao

Life online

national February 16, 2019 01:00

By Kanjana Lao
Nation Graphis

2,597 Viewed

The number of people using the internet has surged over the past year, with over a million going online for the first time each day since January 2018.

JOOX to add more exclusive content on site

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JOOX to add more exclusive content on site

Tech February 09, 2019 01:00

By The Nation Weekend

2,980 Viewed

JOOX aims to be the key entertainment platform, connecting people with all their musical moments and for all their digital lifestyles.

It continues to emphasise its leadership in the music streaming industry, with its next move targeted at building up its music-lover communities through “VDO Karaoke” and “Live Korean Concert” features.

JOOX had over 3 billion music streaming sessions in 2018, a 50 per cent increase from 2016.

Music streaming has become a part of people’s lifestyles and is tending to increase globally, says Krittee Manoleehagul, managing director of Tencent (Thailand) and a JOOX Thailand executive. The smartphone is the device of choice for music lovers, with 75 per cent of them streaming.

For 2019, JOOX continues to promote and support artists’ works through enhanced content dimensions with the Collaboration Project. They seek to create more exclusive content along with cross-genre collaborations, all in aid of producing outstanding music featuring Thai and international artists.

New content and music videos are the key factors in attracting listeners.

“As for Joox, we have welcomed new artists whose works – from all across genres – play an important role in our platform. We keep moving forward to have JOOX the preferred entertainment platform for everyone in this ecosystem,” said Krittee.

There will also be more exclusive content from its “Collaboration Projects” that feature joint works among Thai artists or among Thai and international artists.

The company also deploys a O2O2O strategy (Online to Offline and back to Online experiences) that combine both online and offline platforms in order to nurture added value all across the music industry regardless of genres, artists and labels.

JOOX now hosts over 3,400 editorial playlists, along with over 11 million individual user-created playlists.

Moreover, JOOX was awarded Google Play Store’s “User’s Choice App” in 2018, with an average of 90 minutes daily spent on the JOOX Music Application. Statistically, 41.2 per cent of JOOX users are in the 18-25 age range and its revenue model is based on VIP subscriptions and media partners.

NocNoc comes knocking online for building-supply customers

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NocNoc comes knocking online for building-supply customers

Tech February 09, 2019 01:00

By Jintana Panyaarvudh
THE NATION WEEKEND

3,647 Viewed

The era of digital disruption has seen businesses adopt innovative strategies to fulfil customers’ needs – but consumer behaviour is also undergoing rapid change.

That shift inspired the launch of NocNoc, a Thai marketplace platform that collects construction materials and provides services.

Its founders aim to make it the most comprehensive market in the Kingdom for construction materials and home decorations, while also “unlocking the buyer-seller connection in the digital age”.

There are many industrial players trying to help customers get a grip on their ever-changing behaviour. But the construction industry faces a big hurdle – renovating or building a new house is hard for consumers, says Chonlak Mahasuvirachai, co-founder and CEO of BetterBe Marketplace, the developer of NocNoc.

These complexities lead to higher costs, and time wasted not only in the construction process itself, but also in the details of finding contractors, creating designs, and buying products, she explains. To solve that pain point, the firm created NocNoc, an online marketplace that enables consumers to conveniently choose products, compare prices, and try out sample products before clicking on the shopping cart under a one-stop service platform.

The company also provides contractor services and a professional shipping system, starting first with the major cities in each region and with future plans to distribute across the country.

Chonlak, who has over 20 years of experience in the construction industry, says her platform differs from other platforms in eliminating the middleman and allowing sellers to offer their best products on the site, while buyers make the decision.

In addition, the NocNoc platform is designed for individuals and allows artificial intelligence-based customisation to ensure customers view more suitable products for a personalised fit, says Jeff Booth, a co-founder and the executive director of BetterBe Marketplace.

“When there is more choice [from sellers] consumers will have more power [to choose],” Booth says.

Consumers’ behaviours and the variety of their needs have increased tremendously and therefore BetterBe Marketplace sees a business opportunity in marketing construction materials that align with helping people recover their purchasing power.

According to Chonlak, the retail market trend for construction materials and furniture has grown to some Bt480 billion for the housing sector.

In parallel, consumers are also increasingly demanding an expansion of their household purchasing power for home construction and repair.

Launched last week, the company targets to have up to 500,000 users and to collect products exceeding 50,000 stock-keeping units by the end of this year, including through product category expansion and through adding more services on the platform.

The NocNoc platform offers products and services grouped into three categories – flooring, walls and furniture.

So far, it has received good feedback from sellers with more than 60 of them, including one or two of the largest firms, putting their products on the NocNoc website, Chonlak said.

“We found that both domestic and overseas manufacturers want to get access to consumers,” she says.

The firm also aims to expand the platform to serve the entire Southeast Asia region by 2025, according to Booth, who was a co-founder of BuildDirect, an online marketplace for heavyweight home-improvement products headquartered in Vancouver, Canada.

Booth says NocNoc hopes to play an essential role to create the ecosystem for a construction materials industry in Thailand and other Southeast Asian countries.

“This will help to build a network and alliance among construction materials manufacturers, merchants, as well as construction contractors,” he says.

He notes the development will go to three main groups – buyers, who will be able to select a variety of products at reasonable prices; sellers, who could increase sales channels, expand the customer base and better understand customers’ behaviour; and service providers, who will have the opportunity to build their reputations and identities on the online platform, as well as being able to reach more customers.

Booth declined to say when the platform would be expanded to the Southeast Asia market. It needs to prove itself first in the Thai market before a decision on which countries in this region to next enter.

“It depends on the suppliers, where they want to go,” he says.

“We truly believe that in the future, NocNoc will be a platform that plays a significant driving force for the construction materials industry. We are ready to become a leader in construction materials platforms in Thailand and Southeast Asia by 2025,” says Booth.

Robots wired for CARE

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Robots wired for CARE

Tech February 09, 2019 01:00

By Asina Pornwasin
The Nation Weekend

4,014 Viewed

DEVICES BRANDED AS NONG Lamai ARE HELPING STROKE PATIENTS AND THE ELDERLY IN BANGKOK AHEAD OF PLANS FOR EXPANSION

THE Thai-made Dinsow Mini robot has been upgraded and reborn as “Nong Lamai” nursing assistants at the Bangkok Rehabilitation Centre (BRC), and is expected to become widely used as a home companion for the elderly.

A trial research collaboration among Bangkok Healthcare Service, CT Asia Robotics and a university have led to the creation of 300 Nong Lamai assistants at the rehabilitation centre.

The centre was established two years ago to offer rehabilitation services to stroke patients. It has an

 80-bed in-patient capacity and services 30 outpatients daily.

Nittaya Chanaisawan, managing director of Bangkok Healthcare Service, which operates BRC, said the robot serves a dual role as a companion for patients and the elderly and as a nursing assistant.

Though most people have only encountered robots in science-fiction TV and movies where they often display human attributes and are often presented as villains, real-life robots serve as tools. Nong Lamai robots offer smarter and safer healthcare services to patients and seniors. And in combination with a heart-rate wristband, they serve to alert nurses or caregivers to medical problems.

At the rehabilitation centre, Nong Lamai assistants help monitor and detect unusual conditions experienced by a patient. They can detect a fall, monitor vital signs and alert caregivers to fresh urine or stools.

“It can be used for a video-call between a doctor and nurse at the centre. It also can be inputted with the favourite content of a patient in order to entertain and to be familiar to the patient or elderly person,” said Nittaya.

Moreover, under the collaboration, use of Nong Lamai will extend beyond the stroke centre to the nursing home and home-care service. The company also operates Asia Nursing Home, providing at-home and nursing home services, with four branches and 200 patients.

The robot will be in widespread and normal use in the healthcare centre and at home.

Nittaya said her dream is to help encourage the use of robots in care-giving for patients and the elderly both at the centre and at home. Therefore, the company has set up a 24-hour call centre operated by nurses to offer services for patients and the elderly who have Nong Lamai at home.

“We always help monitor all unusual incidents and accidents immediately detected by Nong Lamai. The call centre will provide assistants and advice about how to take care of the patient and elderly via Nong Lamai,” said Nittaya.

It has also sets up a “Robot-Training Centre” to train and educate how to efficiently use robots in healthcare services.

“Nong Lamai was redesigned and redeveloped according to the ideas and passion of the company’s healthcare services in order to best take care of our patients and elderly,” said Nittaya. She said the robot can function as a nurse’s assistant to either take care of a patient or to be a home companion for the elderly.

There is the need to create a sense of the familiar in using robots with people. In the future, she expected to see one robot assigned to each elderly person.

Bangkok Healthcare Service also operates a training school for nurse assistants, and graduate s around 300 nurse assistants annually. The school will train them how to operate Nong Lamai to offer healthcare for stroke patients and the elderly.

“We use robots in providing caregiving service for patients both at Bangkok Rehabilitation Centre and at Asia Nursing Home, as well as through our home-care service. We really hope that a patient’s family will be able to operate Nong Lamai and become familiar with her – that will potentially lead them to decide to have Nong Lamai at home,” said Nittaya.

Apart from partnering with CT Robotics, the centre is also working with other partners in co-developing and co-trialling innovations and technologies for healthcare services such as SCG. The centre also has collaborated with SCG in studying how to develop and implement innovations in healthcare services.

Chalermpon Punnotok, chief executive officer, CT Robotics, says the company sees great potential in the elderly care segment. This collaboration is just the company’s latest move in healthcare, elderly care and the medical market.

“Partnering with Bangkok Healthcare Service will combine the strength of each of us – our technology and their healthcare service – to offer a total solution for elderly and stroke patients. After entering this market with Dinsow Mini, this was our next move,” said Chalermpon.

To fit the healthcare service needs of elderly and stroke patient, both at the centre and at home, the Dinsow Mini needed to be redesigned, additional features added. The result was Nong Lamai.

“Our partner, Bangkok Healthcare Service, has sent nurse assistants to efficiently to school to be trained in efficiently operating Nong Lama for elderly and stroke patients,” said Chalermpon.

The company will bring this model to the Japanese market some time this year, he added.

CT Robotics previously had success with the Dinsow Mini penetration into the elderly care market through working with local Thai and Japanese partners.